At Passionspotcare, we strive to provide fast and reliable shipping for all of our customers. Please read our shipping policy below for more details:
Countries available for delivery
We currently offer shipping to most regions worldwide. Please check our website for the specific list of countries we ship to. If you are located in a country not listed, please contact us at info@passionspotcare.com for more information on potential shipping arrangements.
We currently offer shipping to the following regions:
We deliver to customers in European countries and the UK
The following countries are in the shipping list:
Kingdom,Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
United States: All 50 states and Washington D.C.
Shipping Methods & Costs
European Union
Standard Shipping: FREE on all orders(Orders over $300)
Processing Time: 1-2 business days
Delivery Time: 14-25 business days
Expedited Shipping: Available upon request (additional charges may apply)
United States
Standard Shipping: FREE on all orders(Orders over $300)
Processing Time: 1-2 business days
Delivery Time: 14-25 business days
Expedited Shipping: Available upon request (additional charges may apply)
Important Notes
Free shipping applies to standard delivery only
Orders are processed Monday through Friday (excluding holidays)
Delivery times are estimates and may vary due to customs processing or local carrier delays
Tracking information will be provided once your order ships.
Contact Information
For shipping inquiries, please contact us at:
Email: info@passionspotcare.com
Response time: Within 24-48 hours
Order Processing Time
Orders are typically processed and dispatched within 1-2 business days. However, please allow for additional time during peak periods or if there are any issues with the information provided for your order. If there are any delays with your order, we will notify you via email.
Shipping Costs
Shipping costs vary depending on the shipping method and the destination. Shipping costs will be calculated and displayed at checkout. If you qualify for free shipping (e.g., on orders over a certain amount), this will also be displayed at checkout.
Delivery Times
We ship via DHL or UPS/Fedex.
Standard Shipping: Delivery time typically ranges from 14-25 business days.
For U.S. and Europe:
Standard Shipping: Delivery within 14-25 business days.
Please note that delivery times are estimates and can vary based on location, shipping carrier, and any unforeseen delays in transit.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email, which you can use to track your order’s progress. If you have not received tracking details within 3 business days, please contact us at info@passionspotcare.com.
Shipping to PO Boxes
We are unable to ship to PO Boxes or APO/FPO addresses at this time. Please provide a physical shipping address for your order.
Customs Duties & Taxes
European Union & United Kingdom
All applicable taxes and duties are included in the product price. No additional charges will be applied at delivery.
United States
All applicable taxes are included in the product price. No additional charges will be applied at delivery.
Other Regions
Damaged or Lost Packages
While we take great care in packaging your order, sometimes items may get damaged or lost during transit. If your package is damaged or lost, please contact us at info@passionspotcare.com within 5 business days of receiving your shipment so we can assist you with a resolution.
Returns & Exchanges
For information on returns and exchanges, please refer to our Return Policy page.
Customer Support
If you have any questions about your shipment or need assistance with tracking, please don’t hesitate to contact us at info@passionspotcare.com. We are happy to assist you!
