US / EU regions: 14–25 business days
Other international locations: 14–25 business days
A tracking number will be provided once your order is shipped.
Yes. We offer secure and trackable international shipping to most countries. If you don’t see your country at checkout, please contact our support team.
If your product arrives damaged, defective, or not as described, you can request a return or exchange within 30 days of delivery. Return Policy
The item must be unused and in original packaging.
Proof (photos/videos) is required.
All returns must be approved by our customer service before shipping.
We recommend choosing based on:
- User’s weight and height
Daily usage environment (indoor/outdoor)
Mobility needs (reclining, foldable, lightweight, etc.)
If you’re unsure, feel free to contact our team for recommendations.
Yes. Most of our electric wheelchairs use 24V lithium batteries within airline safety limits, making them suitable for air travel. We recommend checking with your airline in advance.
Our electric wheelchairs arrive 90–95% pre-assembled. You may only need to attach parts like the joystick, footrest, or battery (no tools required). A user manual is included for guidance.
Battery range depends on the model and terrain:
Most models offer 15–20 km (9–12 miles) per charge.
Charging time ranges from 4 to 8 hours depending on the battery capacity.
Yes. Warranty terms vary by component:
Frame: 12 months
Motor / Controller : 12 months
Battery: 6 months
Q1: Can I place an order without creating an account?
Yes, you can check out as a guest. However, we recommend creating an account to track your orders and save your shipping details for future purchases.
Q2: What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and some region-specific payment gateways. All payments are processed securely.
Q3: Can I change or cancel my order after placing it?
If your order has not been shipped yet, you may contact us within 24 hours to request changes or cancellation. Once shipped, we cannot modify the order.
Yes, many of our models feature removable lithium batteries, which are convenient for charging separately or complying with airline regulations.
Yes, most models feature flip-up armrests and adjustable or foldable footrests for easier access and comfort.
Yes, most of our models have large wheels, strong motors, and high ground clearance to ensure stable performance on uneven roads, grass, or pavement.
You can reach us by email at info@passionspotcare.com, or through the contact form on our website.
Our folding models can fit into car trunks or small closets. Folded dimensions vary by model and are listed on each product page.
For users who have accidentally lost the product manual, you can contact us via info@passionspotcare.com and we will send the relevant product manual document as soon as possible.
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About shop
Get In Touch
- +86 0769 8925 2728
- Rm D 10/f Tower A Billion Ctr 1 Wang Kwong Rd Kowloon Bay Kl Hong Kong
- info@passionspotcare.com
- Mon-Fri: 9:00 - 18:00
