MetroCruze Mobility Scooter for Elderly

Product Specifications

• Dimensions：37″ L × 19.3″ W × 33.9″ H
• Seat：14.6″ W × 12.6″ D , 20.5″ H
• Backrest：12.2″ H
• Armrest Height：28.3″
• Weight Capacity：≤ 220 lbs (100 kg)
• Net Weight：52.2 lbs (23.7 kg, with battery) / 41.9 lbs (19 kg, without battery/seat cushion/armrest)
• Gross Weight：65.2 lbs (29.6 kg)
• Motor：2× 24V 350W brushless
• Speed：Max 3.7 mph (6 km/h)
• Battery：Dual 24V 20Ah lead-acid, removable
• Range：Up to 12.4 miles (20 km)
• Braking Distance：≤ 39.4″ (1000 mm)
• Slope Capability：Static: up to 15° / Dynamic: up to 10°
• Wheels：Front wheel 9.5″ / Rear wheel 9.3″
• Charger：24V / 2A
• Folding Style：Manual folding mechanism

What's in the Box

1 × MetroCruze Mobility Scooter for Elderly
Charger
Battery
Instruction Manual

Delivery & Returns

Shipping Information
We offer secure and trackable worldwide shipping for all our products.
Free shipping on orders over $300. Once your order is confirmed, we process it within 1-3 business days.

All orders are shipped via reputable international couriers. Once your order is shipped, a tracking number will be provided. Please ensure that your delivery address is accurate to avoid delays or delivery issues.

Return Policy
We want you to be completely satisfied with your purchase. If an item arrives damaged, defective, or significantly different from the description, you may request a return or exchange within 7 days of receipt.

FAQs

What is the warranty period for this product?
We offer a 12-month warranty on the motor, controller, and frame. Batteries are covered under a 6-month warranty. Our support team is always available for questions or troubleshooting. Please keep your purchase invoice for warranty validation.

How do I request after-sales service or repair?
Simply contact our support team at info@passionspotcare.com with your order number, product model, and issue description. We’ll guide you through the repair or replacement process.

What should I do if my product arrives damaged or defective?
All our products undergo a thorough quality inspection and functionality test before shipment to ensure they are 100% problem-free. We also partner with trusted, professional logistics companies to minimize shipping risks.
If your item arrives damaged or with a functional defect, please contact us within 7 days of receiving your order. To help us assess the issue quickly, include clear photos or videos showing the problem.
Once verified by our team, we will arrange a replacement or refund promptly to ensure your satisfaction.

How long does the battery last on a full charge?
Depending on terrain, weight, and usage, the scooter can run 12–20 km (7.5–12.4 miles) on a full charge. Charging time is 4–6 hours.

Can I get replacement batteries or parts in the future?
Yes, we offer long-term support. Batteries, controllers, motors, and other parts are available even after the warranty period.

Is it suitable for public transport or air travel?
Yes. This scooter uses airline-compliant lithium batteries and folds compactly. It fits easily into cars, trains, buses, and airplane cargo holds (please confirm airline requirements in advance).

Is it suitable for elderly users or beginners?
Absolutely. The scooter features an intuitive control system, stable structure, and electromagnetic braking, making it safe and easy for first-time users and elderly riders.

Can it handle uneven sidewalks or small ramps?
Yes. Equipped with PU solid wheels, dual brushless motors, and 8cm+ ground clearance, it can easily navigate daily obstacles such as rough sidewalks, tile floors, and gentle slopes.

Is it also good for indoor use?
Yes. The compact frame, tight turning radius, and quiet motor make it ideal for elevators, tight spaces, and narrow hallways.