Order Cancellation Policy

Passion Spot Care is committed to providing efficient order processing services. Please carefully review your product information and shipping address before submitting your order. Below are our specific cancellation terms:

Cancellation Within 48 Hours

• You may request cancellation by contacting customer service within 48 hours (2 calendar days) of placing your order

• Orders that have not yet entered the shipping process will receive a full refund

• Refund method: Amount will be returned to the original payment account (processing time depends on your bank, typically 5-10 business days)

Late Cancellation Policy

For cancellations requested after 48 hours (regardless of shipping status), the following fees will apply:

• Logistics fees: Actual shipping/interception costs incurred

• Handling fee: 6% of the total order amount (covers processing and operational costs)

• Refund amount: Total payment minus the above fees

Special Considerations

• Custom products (e.g., modified electric wheelchairs, personalized configurations) cannot be cancelled once production begins

• Promotional items marked as “non-cancellable” on the event page are subject to special terms

• If cancellation is due to product unavailability, we will issue a full refund with no handling fee

Cancellation Request Methods

Please submit cancellation requests through:

• Customer service email: info@passionspotcare.com

*Note: Refund processing times depend on your card-issuing bank. If the refund has not been received after 15 business days, please contact your bank directly.