At Passionspotcare, we are committed to providing high-quality products and customer satisfaction. All our products come with a 12-month warranty, which covers most product issues under normal use conditions. Below is a breakdown of our warranty coverage, exclusions, and conditions:
Warranty Coverage
Passionspotcare offers a 12-month warranty on most of our products from the date of purchase. This warranty ensures that if the product has a manufacturing defect or a fault that affects its functionality, we will repair or replace it, depending on the situation. The warranty covers parts and labor for repairs.
Warranty Exclusions
The following conditions are excluded from the warranty coverage:
Improper Use or Assembly
Any damage caused by improper use, assembly, or handling of the product, as well as failure to follow the provided assembly instructions, is not covered under the warranty.
Carriage Costs
If a product is sent to our repair center and is found not to be faulty, we reserve the right to charge the customer for the carriage costs both to and from our repair center.
Perishable Components
Certain components of mobility products naturally wear out over time due to normal use. These parts are considered perishable and are not covered under the warranty. Examples include, but are not limited to:
- Worn tyres
- Armrests
- Seat cushions and upholstery (due to prolonged use or pressure)
- Footrests and footplates (due to frequent adjustment or pressure)
- Brake pads (due to regular usage and braking)
- Joysticks or controllers (if affected by prolonged use, wear, or damage)
- Batteries (as detailed in the warranty policy, batteries have a limited lifespan and are subject to wear)
- Wheels (due to constant rolling and exposure to different terrains)
- Cables and connectors (which may degrade from regular handling or friction)
- Battery chargers (due to frequent charging cycles or cable wear)
- Hydraulic or pneumatic components (such as tilt-in-space or reclining mechanisms that may wear with use)
- Control switches (affected by regular handling or environmental conditions)
These components are not covered by the warranty as they are subject to natural wear and tear due to regular use. Please ensure that proper maintenance is carried out to prolong the life of these parts.
User-Caused Damage
Any damage caused by the user, such as scratches, scuffs, or damage from exposure to liquids or water, is not covered under the warranty.
Batteries
The maximum warranty period for mobility batteries is 1 year. However, this warranty is only valid if the batteries have been treated according to the instructions provided with your product. Typically, lithium batteries should be charged at least every 3 weeks, even if the product is not being used. Improper battery care, such as neglecting to charge or improper storage, will void the warranty.
International Use
As we are a China company, our warranty and repair services are only available within China. We cannot provide warranty services or repairs outside of these areas. However, any issues will be addressed upon your return to the UK.
Airport and Airline Incidents
Any damage or loss occurring while the product is in the possession or control of airport authorities, airlines, baggage handlers, or during air travel is not covered by the warranty.
How to Request Warranty Service
If you believe your product is faulty and covered under warranty, please follow these steps:
Contact our customer support team at info@passionspotcare.com to explain the issue.
Provide your proof of purchase and any relevant details about the problem.
Our team will assess your case and guide you through the next steps, including sending the product to our repair center if necessary.
Warranty Limitation
Our warranty is limited to the repair or replacement of faulty parts only. We do not offer reimbursement for any costs or damages beyond the repair or replacement of the product. Our liability is strictly limited to the value of the faulty product as purchased.
If you have any questions about our warranty policy or need further assistance, please don’t hesitate to reach out to our customer service team at info@passionspotcare.com.
