At Passionspotcare, we strive to provide fast and reliable shipping for all of our customers. Please read our shipping policy below for more details:
Shipping Locations
We currently offer shipping to most regions worldwide. Please check our website for the specific list of countries we ship to. If you are located in a country not listed, please contact us at info@passionspotcare.com for more information on potential shipping arrangements.
Shipping Methods
We offer several shipping options to meet the needs of our customers, including:
Standard Shipping (varies by region)
Expedited Shipping (available for faster delivery)
Free Shipping (on orders over a certain amount)
Order Processing Time
Orders are typically processed and dispatched within 1-2 business days. However, please allow for additional time during peak periods or if there are any issues with the information provided for your order. If there are any delays with your order, we will notify you via email.
Shipping Costs
Shipping costs vary depending on the shipping method and the destination. Shipping costs will be calculated and displayed at checkout. If you qualify for free shipping (e.g., on orders over a certain amount), this will also be displayed at checkout.
Delivery Times
Standard Shipping: Delivery time typically ranges from 5-10 business days depending on your location.
Expedited Shipping: Delivery time typically ranges from 2-5 business days depending on your location.
For U.S. and Europe:
Standard Shipping: Delivery within 7-14 business days.
Expedited Shipping: Delivery within 3-5 business days.
Please note that delivery times are estimates and can vary based on location, shipping carrier, and any unforeseen delays in transit.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email, which you can use to track your order’s progress. If you have not received tracking details within 3 business days, please contact us at info@passionspotcare.com.
Shipping to PO Boxes
We are unable to ship to PO Boxes or APO/FPO addresses at this time. Please provide a physical shipping address for your order.
International Orders
For international orders, please be aware that:
Customs Duties & Taxes: You may be subject to customs duties and taxes based on the laws of your country. These charges are the responsibility of the customer and are not included in the shipping fee.
Shipping Delays: Customs clearance can sometimes delay shipments, and we cannot control these delays.
Damaged or Lost Packages
While we take great care in packaging your order, sometimes items may get damaged or lost during transit. If your package is damaged or lost, please contact us at info@passionspotcare.com within 5 business days of receiving your shipment so we can assist you with a resolution.
Returns & Exchanges
For information on returns and exchanges, please refer to our Return Policy page.
Customer Support
If you have any questions about your shipment or need assistance with tracking, please don’t hesitate to contact us at info@passionspotcare.com. We are happy to assist you!
